Cancellation Policy

At OMSAKTHI VELVETS, we manufacture and supply jewellery display products and customized velvet display solutions based on customer requirements. Since some products may be made according to specific designs, sizes, colours, branding, or other specifications, cancellation terms may vary depending on the stage of production.

1. Cancellation of Enquiries

Submitting an enquiry through our website does not create a confirmed order. Enquiries may be withdrawn or cancelled at any time before an order is formally confirmed with OMSAKTHI VELVETS.

2. Cancellation of Confirmed Orders

Requests to cancel a confirmed order should be communicated to us as soon as possible.

Cancellation may be accepted only if production has not started and the order has not been specifically customized or prepared for the customer.

3. Customized Orders

For customized products, cancellation may not be possible once production, customization, material preparation, or other related work has started.

Any cancellation request for a customized order will be reviewed based on the current production stage and the terms agreed with the customer.

4. Cancellation Charges

Where applicable, cancellation charges or deductions may apply for work, materials, customization, packaging, or other costs already incurred before the cancellation request.

Any applicable charges will be communicated to the customer based on the specific order.

5. Refunds

Where a refund is applicable, the refund amount and processing method will depend on the payment and order terms agreed between the customer and OMSAKTHI VELVETS.

Refunds, where approved, will be processed within a reasonable period after confirmation of the cancellation.

6. Non-Cancellable Orders

Orders that have already been substantially completed, dispatched, or specially manufactured according to customer specifications may not be eligible for cancellation.

7. How to Request Cancellation

To request cancellation of an order, please contact us using the details below. Please provide your name, order details, and reason for cancellation.

OMSAKTHI VELVETS
Phone: +91 77081 88441
Address: Allinagaram, Theni

8. Changes to This Cancellation Policy

OMSAKTHI VELVETS reserves the right to update or modify this Cancellation Policy at any time. Any changes will be published on this page.